SHIPPING & RETURNS

SHIPPING RATES & INFORMATION

Free Standard shipping on all orders of $88+. Valid for the contiguous 48 U.S. states(excluded Alaska and Hawaii . Free Alaska、Hawaii and Canada shipping on all orders of $150+. If Subtotal Less than $88, Alaska、Hawaii and Canada will be charge $14.99.

NESTLADY offers Standard, 2nd Day Air and Overnight Air shipping, delivering Monday-Thursday throughout the United States. We are not accept any Overnight and second day shipping order after 5pm on Thursday. When holidays, order will be shipped on the first day of working day. Next Day Air Shipping will be charge on $30, and 2^nd Day Air shipping will be charge on $25 (Valid for the contiguous 48 U.S. states, excluded Alaska、Hawaii and Canada).

Instant Bird Nest is not including in Free Shipping. Any order with Instant Bird Nest product, We will charge $30 for FedEx Over Night Shipping(contiguous 48 U.S. states) . Free Local pickup for Instant Bird Nest is available, and appointment is needed. We will stop accept any Instant Bird Nest order after Wednesday 5pm, because we need one day to prepare Instant Bird Nest Product.

Your order will be shipped one or two days after placing the order, depending on how many orders we are handling. We will try our best to fulfill your order in a timely manner. You should receive your order within 3-5 business days. When holidays, order will be shipped on the first day of working day. If you don’t receive it, please contact us and we will track it down for you.

U.S. P.O.Boxes are delivered via Standard shipping. For orders to US Territories and APO/FPO/DPO addresses, Standard shipping will deliver your package via USPS Priority Mail. We also ship to Canada and Canadian P.O. Boxes

We do not cover the costs of return shipping charges unless due to company error.

RETURNS, EXCHANGES & WARRANTY INFORMATION

1. All returns must request to NESTLADY Inc. Please email our customer service team at help@nestlady.com to request return. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.

• If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at NESTLADY’s sole discretion.

Bird Nest product Opened and no longer in “New” condition are not allow to request any return.

INSTANT BIRD NESTS not allow to request any return 

• Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your return request

2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your return. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed.

We do not cover the costs of return shipping charges unless due to company error.