Frequently Asked Questions

ORDERING & PAYMENTS

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NESTLADY accepts Visa, MasterCard, American Express, Discover, JCB, MAESTRO, PayPal, Wechat and Alipay . All transactions are in U.S. Dollars. 

 

How to use Coupon Use:

Every new NESTLADY member will enjoy one time welcome member coupon！Welcome member coupon available to use on most of product, excluded skincare section。

Subtotal does not include promotion and will be calculated after all promotion codes or other discounts have been applied.

 

 

 

 

PRODUCTS INFORMATION

What is Bird Nest?

This unusual soup has been a part of Chinese cuisine for generations. Chinese people began consuming bird’s nest soup during the Ming Dynasty and in some tales, it’s believed Zhen He (鄭和), who was a Chinese explorer, diplomat, and fleet admiral, was the first person in Chinese history to eat bird’s nest soup.

 

How to cook Bird Nest?

1. Soak the bird’s nest overnight in cool water.

2. The nest should be clean of all impurities.If you happen to get bird’s nest that contains impurities, it’s best to clean the nest one more time. Bring a pot of water to a boil, and boil the bird’s nest for 10 minutes, then drain and rinse with cool water.But since this bird’s nest is so clean, all we needed to do was soak overnight and drain.

3. Bring a pot with 6 cups of water to a low simmer. Add in the drained bird’s nest and jujubes.

4. Keep the heat on low – you don’t want a hard, rolling boil (which would break the delicate bird’s nest). Aim for the smallest bubbles possible.

Cook for 30 minutes – 2 hours. The timing really depends on the quality of the bird’s nest that you have. For Golden Nest’s products, it only took 30 minutes of cooking to get a gelatinous texture. If you over-cook the bird’s nest, it will become gummy and break apart, ruining the very expensive delicacy!

Taste the bird’s nest – it should be soft, gelatinous, slippery-like.

5. Add in 4 medium chunks of rock sugar. You can turn off the heat and just let the sugar slowly dissolve. Taste and add additional sugar if you’d like. The flavor should be delicately sweet.

6. Serve warm.

 

How to Storage Bird Nest?

it is strongly recommended to store the product in a cool dry area.

 

 

 

What is Peach Gum?

Peach gum is the resin from peaches grown on Chinese wild peach trees. Also known as the serum, it is widely considered as the most valuable part of the peach tree. Peach gum is naturally found in a solid state and has multiple health benefits such lowering fat, improving blood pressure, reducing high blood fat and decreasing blood sugar. Also, peach gum is rich in antioxidants and has been known for improving eyesight and relieving stress.

 

How to cook Peach Gum?

1.First, soften the peach gum by soaking it in clean water.
2.Then, put the peach gum into a stewing mug with warm water (not boiling) and feel free to add other ingredients such as dried lilies, dried dates, white fungus, or longans.
3.Finally, stew for 45 minutes to 1 hour until the peach gum has a gel like texture.

 

 

How to Storage Peach Gum?

it is strongly recommended to store the product in a cool dry area.

 

What is Tragacanth Gum ?

Natural Wild Tragacanth Gum is a plant pith secretion of the genus Panzhihua. It is called "Snow Swallow" because it is similar to the bird's nest. Natural Wild Tragacanth Gum is planted in India, Myanmar, and Yunnan.

The history of eating Natural Wild Tragacanth Gum in India has been more than 1,000 years. The local people waded through the mountains to pick Natural Wild Tragacanth Gum and tribute them to the royal family. It has also been popular in Southeast Asia for a hundred years. Women from local wealthy families use the Natural Wild Tragacanth Gum juice as a beauty method. When the Natural Wild Tragacanth Gum is soaking in the water, there is a sour smell.

How to cook Tragacanth Gum?

1. Natural Wild Tragacanth Gum will grow 30-50 times bigger after water soaking.
2. Take the Natural Wild Tragacanth Gum soaked in clear water for 8-10 hours (may need to be soaked for longer time if have big pieces).
3. After the Natural Wild Tragacanth Gum is completely soaked, it will become a long strip of crystal clear and thin filaments like bird's nest. rinse 3 times with water, pick out the bark and other impurities with tweezers.
4. After removing impurities, put it into the stew pot and add water. The ratio of Natural Wild Tragacanth Gum and clear water is about 1:2.
5. After the water is boiled, turn it into a small fire and cook for about 30-45 minutes.
6. Do not cook for more than 1 hour, Natural Wild Tragacanth Gum will turn into water.
7. 7. When eating: 3 grams per person per time.

How to Storage Tragacanth Gum?

it is strongly recommended to store the product in a cool dry area.

What is Honey Locust Wild Gleditsia?

Wild Gleditsia (Snow Lotus Seed) is a low-fat food that contains high amounts of plant fiber and plant collagen. Wild Gleditsia is also known for nourishing the heart, clearing the liver, and improving eyesight. The product is selected from the natural saponin angle of artificial picking on the age of 10 years. Suitable for consumption at all ages, this product promotes weight loss, reduces constipation, and improves lymphatic circulation.

How to cook Honey Locust Wild Gleditsia?

1. First, soften the seeds by soaking them in clean water. Soak and clean the seeds for at least 8 hours so that they are completely softened.。
2. Next, add 1500 ml of water and simmer for 1 hour. It is recommended that Snow Lotus Seeds be simmered with peach-gum swallow or tremella for about for the best effects. 。
3. Finally, add black sugar and simmer for 10 more minutes until all ingredients are completely coaleased.。

 

How to Storage Honey Locust Wild Gleditsia?

it is strongly recommended to store the product in a cool dry area.

 

 

 

What is Fish Gum?

Fish gum is a kind of fish products with rich in gel and famous.also known as fish belly. Fish gum is to remove from the fish belly by cut and dried into a rich protein. Also can be a food therapy

 

How to cook Fish Gum?

1. Fish gum need to be soaking in water overnight

2. Fish gum may add in to soup and cook 3-4hrs

3. Fish gum may cook with dish after boil with water about 30mins

 

How to Storage Fish Gum?

it is strongly recommended to store the product in a cool dry area.

 

 

What is Sea cucumber?

Sea cucumber has a long history of medicinal value and health benefits since ancient times. Sea cucumber is a marine mollusk that feeds on the seafloor’s algae and plankton. They are also seen all throughout the world’s oceans. They not only provide delicious food, but also valuable medicine.

 

How to cook Sea cucumber?

1. First rinse off the salt on the sea cucumber’s surface and the sand inside its cavity thoroughly. Be gentle: the sea cucumber could fall apart while cooking if its membrane is broken at this stage.

2. Soak the sea cucumber in clean water for two days, changing water every day. The sea cucumber can’t be in contact with any salt or oil until it gets soft. Some of the new available varieties take longer to soften. You can adjust the soaking time based on the situation.

3. Slowly cook the soaked sea cucumber in boiling water for 20 to 30 minutes. Turn off the heat afterwards, cover and let cool. Cut it open and remove the organs inside. If the sea cucumber still feels hard, repeat the boiling process for two or three times, until it turns completely soft.

4. Cook the sea cucumber as desired or store it in the freezer once it cools down. In terms of cooking, the lightly flavoured sea cucumber should be paired with something that has a strong taste. Braising with spring onions, dried shrimp roe or abalone sauce is a more manageable option at home.

How to Storage Sea cucumber?

Storing dried sea cucumber isn’t difficult—simply put them in a cool and dry place. Pack the sea cucumber and put it in the fridge if you are not going to use it for a long while. Depending on your preference, you can buy sea cucumber in various conditions—dried, soaked and frozen, or soaked and stored in water. The quality of the first two choices is better. It’s not a bad idea to buy dried sea cucumbers, soak them at home and freeze them in advance, and defrost them whenever you want to cook them. Freezing wouldn’t affect the flavour of sea cucumber. Rather, the soaking process plays an important role in how it would come out after cooking.